March 6-7, 2006
Four Seasons Hotel
Atlanta , GA
For more information
please contact us at
(415) 553-4142 or tlsinfo@tlsummits.com
Featured Presenters:
Joanne Wolf
National Customer Retention and
Sales Call Center Director
Adelphia Communications Corp
Joanne is the National Customer Retention and Sales Call Center Director for Adelphia Cable Communication, a Major Cable Operator with 5 million customers across the country. She is an accomplished, senior sales and call center executive with 12 years successful experience supporting nationwide customer sales and retention activities. She is also highly results-oriented and has demonstrated strengths in collaborative leadership, project management, call center sales and retention, problem-solving, communications, and planning/implementing complex initiatives to support corporate and regional business and subscriber objectives. Her team is also responsible for managing vendor and regional partnerships to support company objectives.
Prior to Adelphia, Joanne was in broadcasting sales and management for NBC Affiliate WTOV-TV in Steubenville, Oh / Wheeling, WV. Joanne earned her bachelors degree in Radio and Television Communications from Ashland College.
Click for more information regarding Ms. Wolf's presentation.
Colin Spence
Chief Operating Officer and Regional Director of Operations
BT Americas
As COO and Regional Director of Operations, Spence is responsible for BT’s commercial operations in North America, for expanding BT’s capabilities in region, driving strategic development and forming new supplier and distribution partnerships. BT has approximately 3,000 employees in the US, focused on establishing BT as a leading provider of global networked IT services.
Prior to his appointment in October 2005, Spence had dual roles as vice president, Business Management and Marketing, and was responsible for increasing sales and brand awareness among BT’s multi-sited organization target market.
Spence spent several years with BT’s global Wholesale Business, where he was responsible for all sales to BT’s top 50 fixed telco, mobile and ISP customers outside the UK. Before his move to Wholesale, Spence was vice president, BT Global Products, managing BT’s broad portfolio of global voice and data services
Before returning to BT, Spence held a variety of senior roles at Concert, the BT-AT&T global venture that was finally dissolved in 2002. As vice president, Global eBusiness Services, Spence was responsible for developing and launching a new portfolio of IP value-added applications. He previously managed the development of strategic alliances and the distribution of competitive communications services across the Asia Pacific region. Before joining Concert in 1995, Colin was director, Regulatory Affairs, at Syncordia Corporation in Atlanta, GA.
Colin has 25 years experience in marketing, business development and international sales and has been based in the US for the last 14 years. Colin began his career in telecommunications in 1981 with British Telecom, where he held a variety of product management and business development positions before moving to the US with his family in 1991. Colin lives and works in Reston, Virginia, with his wife and two teenage children. His favorite pastime is boating on the Chesapeake Bay.
Colin holds a degree from Aston University in Birmingham, England and attended school at Farnham College, Farnham, England.
Click for more information regarding Mr. Spence's presentation.
Michael J. Small
Chief Executive Officer
Centennial Wireless
Mr. Small is currently a director of the Company. He has served as Chief Executive Officer of Centennial Communications since January 1999. Prior to joining the Company, Mr. Small served as Executive Vice President and Chief Financial Officer of 360ï Communications Company (now a subsidiary of ALLTEL Corporation) from 1995 to 1998. Prior to 1995, he served as President of Lynch Corporation, a diversified acquisition oriented company with operations in telecommunications, manufacturing and transportation services. He also previously served at Centel Corporation in various financial and operational roles. He is a member of the Board of Directors of CTIA – The Wireless Association and has previously served as a director of Spinnaker Industries, Madison River Telephone Company LLC and Valor Telecommunications, LLC.
Mr. Small received a BA in History from Colgate University where he graduated magna cum laude and an MBA from the University of Chicago.
Click for more information regarding Mr. Small's presentation.
Lee Khatchadourian-Reese
National Director, Customer Service Operations
Comcast Corporation
Lee Khatchadourian-Reese is Comcast’s National Director for Customer Service Operations and New Product Deployment.
In this role Lee leads the delivery of new video, voice and data services from technical trials through commercial deployment. Under her leadership, access to real time information and guidance critical for new product launches is made available to product launch teams throughout Comcast.
Under Lee’s leadership Comcast is currently building a sales and retention channel out of 550+ existing Customer Service Centers. Through Lee’s efforts the centers are being redesigned to reflect high-tech retail feel staffed with well trained, knowledgeable representatives that are able to present the full complement of Comcast products and services to both existing and potential customers.
Prior to joining Comcast in 2003, Lee was responsible for retail channel operations and customer experience mangement for AT&T Wireless Services, and retail management for Sears, Roebuck and Company.
Lee serves on the Board of Directors of the Philadelphia chapter of Women in Cable and Telecommunications, Inc (WICT). As a member of WICT she participates in the WICT Philadelphia mentoring program as a mentor for professional women in the cable industry. She is also a member of the Cable Telecommunication Association of Marketers (CTAM). She currently facilitates an internal internship program at Comcast for the development of field employee’s leadership skills.
Lee received a Bachelor of Arts degree from La Salle University in Philadelphia, Pennsylvania and is a candidate for a Masters of Science degree in Organization Leadership at Cabrini College in Radnor, Pennsylvania.
Click for more information regarding Ms. Khatchadourian-Reese's presentation.
Maribel Lopez
Vice President
Forrester Research, Inc.
As part of the Devices, Media, & Marketing research team, Maribel analyzes overall trends in the structure of the communications industry with a focus on consumer demand for communication services as well as carrier services strategies. She specializes in VoIP, broadband technologies, security, and portal strategies.
Maribel joined Forrester from Shiva Corp., where she was a senior manager of market planning and analysis responsible for leading a competitive analysis team and strategic analysis. In addition, she held a position as a product marketing manager for remote access servers. Prior to joining Shiva, Maribel was a data communications analyst for International Data Corp. and a product line financial and market analyst for products at Motorola Codex.
Maribel is a frequent speaker regarding telecommunications and networking topics. She is a frequent speaker at industry events and is often quoted in business and trade publications like The Wall Street Journal and the Financial Times.
Maribel holds a bachelor of science degree from Babson College in marketing and finance.
Click for more information regarding Ms. Lopez's presentation.
Jim D’Arcangelo
Vice President, Strategic Marketing and Agent Channel
Global Crossing Limited
As Vice President of Strategic Marketing, Jim is responsible for product marketing management, marketing communications, segment sales support, and competitive intelligence, as well as the management of the value added reseller/agent channel for Global Crossing.
Jim’s career has been spent leading marketing and sales organizations in emerging technology fields, and he brings specific expertise in strategic marketing, product management, advertising and public relations, sales management, and business development. He has set the direction for teams (from skunk works to fast turn-around project states) in emerging technology markets including personal computers at IBM in the early 80s, network services and interactive television from the mid 80s to mid 90s with Bell Atlantic (Verizon), with internet start-up-turned-successful-IPO Media Metrix in the mid-to-late 90s, and then with pioneer wireless, digital traffic information provider Mobility Technologies.
Jim has been published on several occasions, the latest of which was in the April, 2003 “Journal of Marketing Services,” where he worked with several Wharton Marketing professors to analyze how consumers evaluate and set value for new, unprecedented services. Jim is also trained and certified in psycholinguistics and neuro-linguistic programming relative to target motivation assessment. A past member of several industry boards, Jim co-founded and was president of the Internet Local Advertising and Commerce Association, before merging it with the Internet Advertising Bureau.
Jim has an undergraduate degree from Princeton University, a masters degree in Marketing and Sales from Johns Hopkins University, and an MBA from George Washington University where he also conducted work toward his PhD in Organization Development.
Click for more information regarding Mr. D’Arcangelo's presentation.
Cynthia CarpenterVice President of Product Marketing for Wholesale and Consumer Voice Services
Level 3 Communications
Cynthia Carpenter is Level 3’s Vice President of Product Marketing for Wholesale and Consumer Voice Services. Ms. Carpenter joined the company in 2004; prior to that, she was Vice President of Affiliate Marketing for Rainbow Networks, a programming subsidiary of Cablevision. Her experience includes marketing leadership roles with High Speed Access Corporation, Primestar, Time Warner Cable and Starz Encore Group.
Ms. Carpenter holds a bachelors degree in International Relations from Cornell University and a Master of Business Administration from Boston University. She lives with her husband and two daughters near Boulder, Colorado.
Click for more information regarding Ms. Carpenter's presentation.
Robert Jones Vice President, Mass Markets Sales Support Operations
Qwest Communications International, Inc.
Robert Jones recently moved to the leadership position of Vice President – Mass Market Staff Operations with responsibility for Sales Support Operations, Credit Risk Management, Collection Centers and Staff Support.
Prior to this assignment, Jones was Qwest’s SVP/VP - Network Services for Qwest local network operations, a 10,000-person organization that planned, designed and engineered phone switching and local distribution facilities, as well as provisioning and maintaining services for nine states in Qwest’s 14-state region. In addition he has lead the customer technical support centers for broadband Internet, wireless, voice and cross-platform applications, as well as the network staff group.
Jones has over twenty years of telecommunications experience in network operations, sales, marketing, software development, finance and public policy.
Prior to joining Qwest he worked for SBC Communications (Pacific Bell), Sprint Communications and the California Public Utilities Commission. He is a graduate of both the University of California and the University of Michigan where he studied Resource Economics and Public Policy.
Click for more information regarding Mr. Jones' presentation.
Charlotte Yates
Chief Executive Officer
Telwares Communications, LLC
As the Chief Executive Officer at Telwares Communications, LLC., Ms. Yates is involved in every aspect of the business while maintaining a specific focus on building and maintaining executive level carrier and client relationships and driving new business.
Ms. Yates brings over 20 years of technology and telecommunications experience to Telwares. Her personal efforts have helped create an organization that is focused on delivering value and exceeding customer expectations. She has been instrumental in acquiring and maintaining many of Telwares' key customers, as well as instilling a set of business values that allows Telwares to enjoy a very high percentage of repeat business. Ms. Yates' leadership and passion for excellence have helped drive company growth in excess of 1500% since 1995.
Prior to Telwares, Ms. Yates' experience included executive consulting, corporate and carrier contract negotiations, corporate cost reduction management, re-engineering and specialized programs focused on strategic partnerships during her tenure at IBM. Prior to IBM, she was with Sprint leading West Coast National Accounts.
She brings a positive, contagious "can do" attitude combined with business savvy to our clients and our high-level carrier relationships. Ms. Yates holds both a B.S. degree in Biology and a B.A. degree in Philosophy from the University of Florida.
Click for more information regarding Ms. Yates's presentation.
Michael Rouleau
Senior Vice President –
Business Development and Strategy
Time Warner Telecom, Inc.
Mr. Michael A. Rouleau, Senior Vice President – Business Development and Strategy, has been with Time Warner Telecom since November, 1999. Mr. Rouleau’s extensive experience in the telecom and data communications industries has resulted in the successful implementation and delivery of many advanced and innovative products, including Metro Ethernet and Voice over IP Solutions. In his current position, Mr. Rouleau is responsible for developing Time Warner Telecom’s strategic direction and integrating new services and technologies over the next several years. Prior to joining Time Warner Telecom, Mr. Rouleau spent fifteen years with U S WEST, now Qwest, where he was responsible for the development, deployment and management of data, Internet and DSL businesses. Mr. Rouleau has a Bachelor's Degree in Liberal Arts from the University of St. Thomas, St. Paul, Minnesota.
Click for more information regarding Mr. Rouleau's presentation.
| © 2007 Thought Leadership Summits Thought Leadership Summits, Inc. - 415.553.4142 - tlsinfo@tlsummits.com |
|
Site Developed by: Synergy Soup Interactive |
|