Telecommunications & Media Customer Strategy Summit 2006
Hosted by Thought Leadership Summits, Inc.
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March 6-7, 2006
Four Seasons Hotel
Atlanta , GA

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For more information
please contact us at
(415) 553-4142 or tlsinfo@tlsummits.com

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Presentations From:

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Creating Competitive Advantage Through Improved Customer Interactions

Featured Presenters:

Joanne Wolf - Call Center Director
Adelphia Communications Corp

Colin Spence - COO
BT Americas Inc.

Michael Small - CEO
Centennial Wireless

Lee Khatchadourian-Reese
National Director, Customer Service
Comcast Corporation

Maribel Lopez - Vice President
Forrester Research, Inc.

Jim D’Arcangelo - Vice President
Global Crossing Limited

Cynthia Carpenter - Vice President
Level 3 Communications

Robert Jones - Vice President
Qwest Communications

Charlotte Yates - CEO
Telwares Communications, LLC

Mike Rouleau - Senior Vice President
Timer Warner Telecom Inc.

 

The TLS Telecommunications & Media Customer Strategy Summit 2006 featured:

* Two days of real world case studies and interactive panel discussions

* A focus on peer-to-peer learning and networking - featuring extended networking breaks, lunch and a cocktail reception

* Limited sponsor involvement

Thought Leadership Summits’ Telecommunications & Media Customer Strategy Summit 2006 brought together senior-level attendees from Fixed-Line, Wireless, Internet Provider, LEC, Data Network, and Cable TV and Media companies.

Spread over two days, the Summit 2006 consisted of real world case studies and interactive panel discussions focused on how improved sales, service, marketing and information technology practices are helping the best run Telecommunications & Media companies differentiate themselves and create a competitive advantage.

The Summit attendees and speakers were executives focused on Sales, Service, Marketing, Customer Relationship Management (CRM) and Information Technology. In addition to presentations by innovative Telecommunication & Media companies, thought leaders from key analyst companies, industry institutions, and academia provided their perspectives.

The Summit created a unique opportunity for attendees and speakers to discuss their challenges and successes, and share their best practices and future visions as they relate to enhanced field service execution, greater sales & marketing effectiveness and consistent and timely customer support.

Please contact us at (415) 553-4142 or tlsinfo@tlsummits.com if you have any questions.

© 2007 Thought Leadership Summits
Thought Leadership Summits, Inc. - 415.553.4142 - tlsinfo@tlsummits.com
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