Thought Leadership Summits - High Tech CRM Summit 2005

May 2-3, 2005
The Ritz-Carlton,
Half Moon Bay, CA

For more information
please contact us at
(415) 553-4142 or tlsinfo@tlsummits.com

Sponsored By:

sponsor

Differentiate or Die – How Improved Customer Interactions Create a Competitive Advantage

Presentations By:

Bill Levesque
Director, CRM
Altera Corporation

Andy Main
Global CRM Lead & Principal
Deloitte Consulting LLP

Gerry Cunningham
National Managing Director
Deloitte Consulting LLP

Ron Rogowski
Senior Analyst, Customer Experience
Forrester Research

Dr. Eric E. Schmidt
Chief Executive Officer
Google Inc.

Victor Cho
Vice President, Web Marketing & Web Commerce Group
Intuit Inc.

Rob Sturgeon
Vice President, Worldwide Customer Services & Support
Juniper Networks, Inc.

Mike Maas
General Manager, US Enterprise Marketing
Microsoft Corporation

Jann Mellman
Vice President, Quality & Customer Advocacy
Motorola, Inc.

David Schmaier
Executive Vice President
Siebel Systems, Inc.

Phil Metz
Vice President, Market Planning & Sales Support
Solectron

James Lattin
Professor of Marketing
Stanford University
Graduate School of Business

David Hearn
Vice President, Customer Advocacy
Sun Microsystems, Inc.

Scott Roller
Director, Internet Marketing
Texas Instruments

Marlene Bessette
Vice President, Customer Loyalty
Xerox Corporation

Panel Discussion:

Developing Customer Lifetime Value (CLTV) and Utilizing CLTV in the Customer Experience

Keynote Speakers:


David Schmaier Executive Vice President Siebel Systems, Inc.	Dr. Eric E. Schmidt Chief Executive Officer Google, Inc.

Andy Main Global CRM Lead & Principal Deloitte Consulting LLP

Event Overview:

The TLS High Tech CRM Summit 2005 provided a rich networking and thought provoking environment for Executive attendees from the world’s largest High Tech companies. Specifically, Summit attendees and speakers were Executives who focused on Customer Service, Marketing, Sales, and Channel & Partner Management.

Spread over two days, the High Tech CRM Summit 2005 consisted of real world case studies and interactive panel discussions focused on how improved customer interactions across sales, service, marketing, and partner organizations lead to a true competitive advantage.

Presentations from leading providers of High Technology products such as computers and peripherals, semi-conductors, consumer electronics, software, and hardware were featured.

The Summit created a unique opportunity for attendees and speakers to discuss their challenges, successes, best practices, and future vision as they create a competitive advantage through improved customer interactions.

Please contact us at (415) 553-4142 or tlsinfo@tlsummits.com if you have any questions.

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