Automotive CRM Summit 2008

Hosted by Thought Leadership Summits, Inc.

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June 3-4, 2008

The Ritz-Carlton,

Marina del Rey, CA

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For more information
please contact us at
(415) 553-4142 or
email

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Sponsored By:

oracle

ibm

polk

automotive news

 

Presentations From:

hughes

 

automotive news

automotive X prize

chrysler financial

chrysler financial

gartner

GM

lithia

mack trucks

 

sponsor logo

 

sonic automotive

subaru

Toyota

 

 

Customer Centric Strategies Across the

Automotive Ecosystem

Keynote Speaker:

Erik Goldman
President
Hughes Telematics, Inc.

Featured Presenters:

David Harris
Advertising & e-Business Manager
American Suzuki

Mark Rechtin
Los Angeles Bureau Chief
Automotive News

Don Foley
Executive Director
Automotive X PRIZE

Kevin Peters
National Manager, Remarketing
Chrysler Financial

Oliver Dixon
CRM Manager
Ford Motor Company

Thilo Koslowski
Vice President & Lead Auto Analyst
Gartner, Inc.

Kris Mayer
Director, Customer Retention
General Motors Corp.

Service & Parts Operations

Karen Newman
Americas Automotive Leader
IBM Global Business Services

Tom Dobry
Vice President, Marketing
Lithia Motors, Inc.

Tom Kelly
Vice President, Marketing

Mack Trucks, Inc.

Tim Haynes
Director IS, Global Financial Services

Nissan Motor Acceptance Corp

Ed Allen
Vice President, Automotive Industry Business Unit

Oracle

Mike Spadafore
Global Director, Consumer & Commercial Marketing

R. L. Polk & Co.

Rachel Richards
Vice President, Retail Strategy & Process Management
Sonic Automotive, Inc.

Brian Simmermon
Vice President & CIO
Subaru of America, Inc.

Mike Musich
National Manager, Toyota Signature Development
Toyota Motor Sales, U.S.A., Inc.

 

The Automotive CRM Summit 2008 features:

- Interactive, best-practice presentations

- An intimate environment ideal for peer-to-peer learning & networking

- Exclusive sponsorships & strictly limited vendor involvement

- A Closing Panel Discussion moderated by the Automotive News

The fourth annual Automotive CRM Summit is designed for senior level executives in the Automotive Industry and consists of real world case studies and an interactive panel discussion focused on examples of Customer Centric Strategies throughout the Automotive Customer Lifecycle.

Presentations from thought leaders at OEMs, Dealers, and Captives will discuss strategy, successful tactics, and tangible results on:

- CRM

- Telematics

- Sales & Marketing

- Lead Management

- Customer Service

- Remarketing

- OEM - Dealer Collaboration

- Customer Retention

In addition, the Executive Director from the Automotive X PRIZE will explain the historic use of prizes to incent innovation and detail their plan to award a prize for achieving significant fuel efficiency gains.

Don't miss this unique opportunity to learn how your true peers are leveraging Customer Centric Strategies to improve customer relationships at each touchpoint in the customer lifecycle.

 

Please contact us at (415) 553-4142 or tlsinfo@tlsummits.com if you have any questions.

 

 

 

 

 

 

 

 

 

 

 

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Thought Leadership Summits, Inc. - 415.553.4142 - tlsinfo@tlsummits.com
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