Automotive Customer Centricity Summit 2011

Hosted by Thought Leadership Summits

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June 14, 2011

The Ritz-Carlton,

Marina del Rey, CA

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For more information
please contact us at
720-287-0145 or
Contact Us

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Sponsored By:

IBM

Oracle

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SCI logo

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Media Partners:

ibm

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auto sussecc

dealer elite

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Keynote Speaker:

speaker logoThilo Koslowski
Vice President & Lead Automotive Analyst
Gartner

Biography:

In his role as Vice President and Lead Automotive Analyst in Gartner’s Industry Advisory Service, Mr. Koslowski helps business and IT leaders in the automotive industry to unlock the potential of technology to drive growth and manage technology's impact on business models and processes.  His analysis centers around critical topics related to the automotive demand & supply chains, in-vehicle information & communication applications and IT trends.

Before joining Gartner, Mr. Koslowski was a consultant in GartnerConsulting's Executive Market Analysis Program, where he participated in customized domestic and international consulting assignments for vendors in the services and e-business markets. Prior to that, he worked in various marketing positions for a premium, European automaker.  Mr. Koslowski graduated with honors from the Technical University (RWTH) Aachen in Germany and holds a master's degree in Business Studies with majors in Marketing, European Economy and Production Engineering.

As Gartner’s lead analyst for the automotive vertical, Mr. Koslowski is regularly quoted in global publications, TV and radio broadcasts including the Wall Street Journal, Financial Times, CNET, BBC, Automotive News, PC Magazine, ABC News and others.

Presentation Description

 


 

Featured Presenters:

speaker logoGeorge Liang
President
DCH Auto Group


Biography:

George Liang, a graduate of University of California at Berkeley (B.A.) and University of British Columbia, Canada (M.B.A.), was Vice President of Banque Nationale de Paris for eleven years specializing in commercial and syndicated loan financing prior to joining DCH in 1988. 

He made the transition to automobile retailing by assisting the General Manager at DCH Freehold Toyota where he was subsequently promoted to Group General Manager at Freehold overseeing both Toyota and Nissan dealerships.  In 1993, Liang was transferred to Oxnard, California as Regional Manager overseeing six dealerships.  In 2001 he assumed responsibility for all of DCH’s LA region dealerships and was instrumental in the company’s expansion to Temecula, California in 2004.

Currently, Liang is Senior Vice President and Chief Operating Officer (COO) of DCH Auto Group’s Eastern Region responsible for the operation of all the dealerships in New Jersey, New York and Connecticut.

Presentation Description

 


 

speaker logoToby Hynes

President & General Manager
Gulf States Toyota

Biography:

Thomas N. “Toby” Hynes is President and General Manager of Gulf States Toyota, Inc., Toyota’s independent regional distributor.  He oversees the company’s general operations in its five-state region.

Hynes joined Gulf States Toyota in August 1999 in his current position.  Previously, he was President and COO of Ford Motor Company’s PRIMUS Financial division, a position he held from 1995 to 1999.  Hynes began his career in the automotive industry at Ford Motor Company in 1969.  His 30-year career at Ford included a variety of key positions in sales and operations, including regional manager for both Ford and Lincoln-Mercury divisions.

Hynes received a bachelor’s degree in business administration from Hillsdale College in Hillsdale, Michigan, and a master’s in business administration from Stanford University Graduate School of Business in Stanford, California.

On June 30, 2010, Toby will retire as President of GST and move to a Board position within the Friedkin Companies (owner of Gulf States Toyota).

Gulf States Toyota, based in Houston, is the independent Toyota distributor serving 155 dealers in Texas, Oklahoma, Arkansas, Louisiana and Mississippi.  The company introduced the first Toyotas into the region in 1969. 

Presentation Description

 


harley-davidson

Allan Jenik
Director - Dealer Services
Harley-Davidson

Biography:

Allan Jenik has spent the majority of his 19 year career at Harley-Davidson working with the dealer network to improve bottom line results and customer loyalty.  In his current role as Director of Dealer Services, Allan’s responsibilities include management of Dealer CRM Software Solutions, Dealership Onsite Consulting Services, Performance Groups (the Harley’s “20 Group Program”), Dealer Financial Analysis/Reporting and Pre-owned Strategy Development.  His department works with Dealers on all facets of the business with a focus on consistent process execution in both customer facing and dealer management activities.

Prior to his current role, Allan held a number of positions at the Motor Company ranging from field representative to strategic planning.  These roles included Manager of Pre-owned Strategy and a lead role in a project outlining the Motor Company’s ten year distribution strategy.  He has leveraged his significant field and dealer development experience to help the dealer network maintain their status as the world’s top motorcycle distribution network.

 


 

speaker logoJon Budd
National Manager - CRM & Interactive Marketing
Hyundai Motor America

Biography:

Jon Budd, a 23 year veteran of the automotive industry, joined Hyundai Motor America in 2007.  Budd is responsible for the strategic development and execution of all CRM and Interactive marketing.  Budd joined Hyundai from R.L. Polk & Co. where he served as Director of Western Imports.

Budd began his career in 1987 at Ford Motor Company as a zone manager.  He spent 19 years in various key sales and marketing positions including regional marketing, brand management, national advertising and CRM.

Budd is a member of the American Marketing Association, The Direct Marketing Association and the Association of National Advertisers.  He is also very active in youth sports and is a certified Little League umpire.  Budd and his two sons serve the community in meaningful and fun ways as members in the Lion’s Heart community service organization.  

Budd earned his Bachelor of Science degree in marketing communications from Colorado State University, Pueblo.

Presentation Description

 


 

IBM

Kal Gyimesi

Automotive Industry Lead
IBM Institute for Business Value

Biography:

Kal Gyimesi leads the development of new research and strategy for Automotive and other Industrial clients in IBM’s Institute for Business Value (IBV).  The IBV provides research and analysis on emerging industry and cross-industry business issues.   He has over 20 years of experience leading the implementation of business solutions and has held several leadership roles throughout IBM.  Mr. Gyimesi has authored several publications including “Automotive 2020: Clarity Beyond the Chaos” and “Advancing Mobility:  The New Frontier of Smarter Transportation”.  Kal has a BS in Statistics from the University of Buffalo and an MBA from Syracuse University.

Presentation Description

 


 

speaker logoChip Wells
Vice President - Strategic Customer Focus
John Deere Financial

Biography:

Chip Wells has served as Vice President, Strategic Customer Focus for John Deere Financial since March 2009.  He leads the overall marketing strategy for customer segment management in the U.S. and Canada which includes the delivery of our value proposition to all customers and setting direction for our customer experience teams.  John Deere Financial is one of the largest equipment finance companies in the U.S. with more than 2.6 million accounts and a managed portfolio over $23 billion.  Today, John Deere Financial has approximately 1,900 employees worldwide and has operations in 20 countries.

During his tenure at John Deere, Chip has served in various positions including sales, credit, and market development.  Chip joined John Deere Financial in 1999 when JDC acquired the Senstar Capital Corporation, where he held the position of Vice President - Marketing and Sales.  Since that time, he has led various aspects of John Deere Financial’s marketing and sales efforts focusing on customers and channels while growing John Deere’s U.S. and Canada portfolios.  In 2006, Chip became President of John Deere Financial Incorporated where he was responsible for leading our operations throughout Canada.

Chip is a graduate of Miami University of Ohio, earning his B.S. in finance.  He continued his education by earning his M.B.A. from the University of Pittsburgh.  He serves on various community boards in the Des Moines metro area and resides today in Urbandale, Iowa with his wife Christine and their children, Garrett, Jesse, Ben and Mason.

Presentation Description

 


 

oracle

Ed Allen
Vice President - Automotive Industry Business Unit
Oracle

Biography:

Ed Allen, Vice President - Automotive Industry Business Unit at Oracle, has been working in the automotive industry in IT and Operations for 21 years and at Oracle for the past 9 years.  His automotive industry experience includes positions managing Supply Chain, IT, Manufacturing and Product Development at Mazda and Ford.  He has deep experience in Applied Technology, Lean Manufacturing, International Logistics, ERP systems implementation and organizational transformation.  He has had many complex and challenging assignments including developing and deploying international manufacturing systems, managing International Logistics operations and launching vehicle programs in Asia, South America, and Europe.

In his current role as, Ed has global responsibility for Oracle Automotive Solutions across the automotive industry.  Ed has detailed experience specifically within Supply Chain, CRM, Procurement and Product Development applications and has helped lead many successful customer initiatives at global Automotive OEMs and Suppliers.

Ed has a BA in Supply Chain Management from Michigan State University and an MBA from Wayne State University.  Ed is also an executive member of the Automotive Industry Action Group (AIAG) and the Office for Study of Automotive Transportation (OSAT).

Presentation Description

 


 

speaker logoBrian Benstock
Vice President & General Manager
Paragon Honda

Biography:

In his executive role at Paragon Honda, Brian has wide ranging responsibilities.  He is currently VP & GM of Paragon Honda, VP & GM of Paragon Acura, GM of White Plains Honda, and a Board Member of both the NYLI Honda and Acura Advertising Associations.  Brian began his automotive retail career when he joined Paragon Honda in 1982.  He quickly demonstrated his leadership orientation and was placed on a dealer-development career path.  As a result, he has expertise in all aspects of the business - sales, service, parts and e-commerce.

Brian successfully grew Honda new vehicles sales from 1300 to 5000 units per year sales while substantially improving gross profit and customer satisfaction.  Paragon Honda is currently ranked 8th nationally (top 1%) for new vehicle sales, and 1st nationally for total Honda sales.  He also increased Acura new vehicles sales per year from 480 to 1680 and achieved similar improvements in gross profit and customer satisfaction - taking Paragon Acura from 160th to 9th nationally in 2007 and up to 6th in 2008.

Under Brian’s tenure, Paragon Honda has received numerous awards and recognition from Honda and the Automotive Press.  Most recently, Paragon was recognized as the #1 Honda CPO dealer in the country and was named the CPO Dealer of the Year 2010 (All Manufacturers).  Paragon is also #1 in VSC volume nationally and has been on the Honda Financial Services Council of Excellence every year since 2003.  In addition, Paragon is listed in both Ward’s Top 100 Dealers and e-Dealer 100.

Brian is active in the automotive industry as a member of:  the Board of Directors for the New York & Long Island Honda Dealers Advertising Association, the American Honda Council of Excellence, the Honda Excel quality improvement initiative, and the American Honda Dealer Panel for Best CPO Practices.

Likewise Brian is an active member of his local community working in support of the Sloan-Kettering Memorial Cancer Center, Team for Kids, NY Roadrunners, the American Cancer Society, and the Hias Foundation.  He enjoys several endurance sports including running, sailing, and raising 4 children.

Presentation Description

 


 

speaker logo

Lonnie Miller
Vice President - Marketing & Industry Anlaysis
R. L. Polk & Co.

Biography:

Lonnie Miller oversees Polk’s marketing and industry analysis business units.  In this role, he sets expectations and helps implement the company’s marketing strategy and assures impactful and clear messages and market commentary are provided for the benefit of Polk’s clientele.  Most of Lonnie’s career has dealt with planning and conducting market analyses for customers; product development and forming corporate marketing strategies.  He enjoys studying and writing about the auto industry while forming points of view that give customers a clear sense of Polk’s position on certain issues.  A regular presenter at industry and customer conferences, Lonnie has presented to several audiences in North America, Germany and China and is often quoted by national and local media.

Lonnie serves on the board of directors for the Direct Marketing Association of Detroit (DMAD) and holds a Bachelor’s degree in Marketing from the University of Michigan-Flint and a Master’s of Arts degree in Advertising from Michigan State University.   

Presentation Description

 


 

speaker logoAndrew Pine
General Manager - Customer Relations
Porsche Cars, NA

Biography:

Andrew Pine is the General Manager, Customer Relations for Porsche Cars North America and is responsible for driving PCNA's strategic focus on Customer Loyalty, Customer Satisfaction, CRM, and Customer Commitment.  Andrew leads PCNA and its dealer network to optimize its people, processes and technology to better approach every customer interaction as an opportunity to solidify customer loyalty and build brand value.

He brings a long and distinguished background in marketing, brand management, CRM, and customer relations to Porsche’s US operations.  Prior to joining Porsche, he held leadership positions with Sears Holdings, BMW Group Financial Services, CitiGroup, and advertising and event marketing agencies during the course of his career.

He holds a Bachelor of Science degree in Mathematics from Tulane University in New Orleans and a Juris Doctorate from Fordham University School of Law in New York City.

Presentation Description

 


 

speaker logoAlan Bird
President & CEO
SCI Marketview

Biography:

Alan serves as the President, Chief Executive Officer (CEO), and a board member of SCI Marketview.  Before joining SCI Marketview in June 2010, he served as President, Chief Executive Officer, and Chairman of Curomax Corporation, a company he founded in 2000 then subsequently sold to DealerTrack in 2007.  Under Alan's leadership, Curomax successfully launched in 2000 the first multi-asset indirect finance portal in North America.  Prior to forming Curomax, Alan was Senior Vice President and General Manager of FinanciaLinx, a division of CIT Group/Newcourt Credit and the Bank of Montreal.

Presentation Description

 


 

speaker logoSara Hasson
Vice President - Automotive Brand Solutions
Univision

Biography:
Sara Hasson is Vice President, Brand Solutions–Automotive in the Client Development Group at Univision Communications, Inc. the premier Spanish-language media company in the United States.  Since joining Univision in 1999, Sara has worked exclusively with national and regional automotive clients and agency personnel providing research, market and consumer insights, and creating marketing solutions to drive sales.

Sara has partnered with auto manufacturers and Polk to customize Hispanic marketing sessions for industry executives, regions, dealers and agencies that build the business case for the Hispanic consumer utilizing demographic trends, consumer insights, category analysis, competitive benchmarking, and industry best practices.  In addition, she has led many high profile automotive projects including custom Polk research, Hispanic consumer focus groups on the new vehicle purchase process, and NADA Annual Convention workshops “Accelerating Your Sales Growth: The Hispanic Market Opportunity” and “Driving Your Hispanic Sales: A Dealer’s Best Practices Toolkit.”

Prior to Univision, Sara worked for 14 years in automotive advertising account management on national, regional and local levels in U.S. General and Hispanic markets and Latin America.

Sara, a native of Wisconsin, is designated by the community as an honorary Latina.  She earned her Bachelor of Science degree in Advertising and Spanish from the University of Wisconsin, Stevens Point.  She and her husband Joe live in Torrance, CA with their bilingual children, Reed and Nicolena.

Presentation Description

 


 

 

speaker logoMichael Sachs
General Manager - CRM & Loyalty
Volkswagen of America

Biography:

Michael Sachs has been at the forefront of redefining customer-centric communications for over 20 years.  He began his career at Lohmeyer-Simpson Communications and Automatic Data Processing (ADP) before moving to Jaguar Cars/Ford Motor Company where he served as the Global CRM and eBusiness Manager.  Michael then moved to BMW of North America where he served as Customer Experience Manager.  During his time at BMW, he developed programs and training initiatives that enabled dealers to successfully deliver a high quality customer experience.  In 2006, he became Director, CRM & Digital Marketing at Diageo, North America.

In 2009, Michael returned to the automotive industry and is currently the General Manager, CRM & Loyalty for Volkswagen of America.  In this role, his focus is on leading the organization to create a more relevant and personalized experience for each prospect and owner.  Throughout Michael’s career he has won many awards - most recently being named a 1to1 Media Customer Champion for 2010.

Presentation Description

 

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